Frequently Asked Questions2022-08-22T11:16:59-07:00

Frequently Asked Questions

What if it rains?2023-07-30T13:36:45-07:00

As The Scream Zone is outdoors, inclement weather may cause us to close due to safety reasons but WE WILL MAKE ALL EFFORTS TO STAY OPEN!

If there are light or intermediate showers, we can typically stay open. If it turns into a storm or heavy rain, we will have to close.

If the official decision is made that we must close, whether it is before opening time or at some point during the night, it will be posted on our Facebook page. If you bought a ticket for a night that we have to close, we will include on that post when you are able to return with that ticket for entry.

This update/info will also be on our website as soon as we are able to put it up but Facebook will have the quickest update.

Where do I park?2023-07-27T13:06:07-07:00

Parking at The Scream Zone is $15. (There is a free Drop-Off zone).  Use the main Fairgrounds entrance gate off of Jimmy Durante Blvd, follow the main road into the Fairgrounds (west) towards the back of the property, where signs will guide you to the parking lot.

Is there a waiting area inside?2023-10-20T19:05:49-07:00

If you are not going through the haunts and want to wait on site for your group/kids, you are more than welcome to hang out at Midway Madness! There will be games as well as food/drink vendors and you will be inside the main gates so you will have a view of the line area and haunts.

PLEASE NOTE, there will be roaming characters throughout the entire event so any area of The Scream Zone is “enter at your own risk” as we cannot control how other people react when they get scared.

**Midway Games, Bootique Gift Shop, and Bar Vendors are Credit Card or Apply Pay only. Food vendors are accepting Cash or Card**

How long does it take to go through?2023-09-27T18:19:10-07:00

The Scream Zone has 3 separate haunts that you will go through, all 3 are included with your admission. It is estimated that Stars of the Silver Scream and Labyrinth Manor should take approximately 10-15 minutes each, and the Haunted Hayride about 15-20 minutes. This does not include the wait in lines.

The Ticket Booth & Timed General Admission entrance lines can be a little more crowded on busy nights. We strongly recommend that you buy your ticket online in advance.

How long is the wait in line?2023-09-13T13:18:39-07:00

Your wait in line depends on what night you are going, if you purchased online in advance, and what ticket type you have purchased. Typically, if you go the first 2 weeks of season and/or on a Sun-Thurs, the wait is not too long. If you go on a later weekend or around Halloween night, the Ticket Booth & Timed GA entrance line can be a bit more crowded on busy nights. Ticket booth may also sell out on busier nights.

What to expect when you arrive: There is a separate line to PURCHASE at the Ticket Booth (if we are not already sold out) and then you will need to wait in the Entrance Line.  SCREAM PASS Admission will have the shortest wait.

All tickets are date specific and subject to selling out. We strongly recommend that you purchase online in advance and do not wait to get at the ticket booth night of.

Can I make a reservation?2023-07-30T13:40:17-07:00

Timed GA allows you to select your time of arrival and you will enter the main line within 30 minutes of that time.

The SCREAM PASS admission allows you to arrive within 1 hour from your selected time and enter via an express line at the main entrance/first haunt. (EX: If you purchase SCREAM PASS for 8pm, you can arrive anytime between 8pm – 9pm). When entering the remaining two haunts, there will also be express lines for you to enter.

If I have already bought my ticket and I am in line when the haunt closes, will I get a chance to go through?2023-07-30T13:37:58-07:00

As long as you arrive on time and have your ticket already purchased, we will make all efforts to make sure everyone in the entrance line is able to get through. If the line is simply too long or we have reached our time limit for operating, we will honor your tickets on another night when we are open.

Can I buy tickets in advance?2023-07-12T14:10:51-07:00

Yes! We STRONGLY recommend buying your ticket online in advance. The Scream Zone is subject to a nightly capacity and may sell out. Tickets may not be available to purchase on site.

 

I bought my ticket online, will I still need to wait in a line?2023-07-30T13:38:22-07:00

While you do not have to worry about a ticket booth line, you will need to wait in the entrance line for the ticket type that you purchased.

Please see the Tickets page for ticket options/descriptions.

Do I need to print out my online ticket?2023-07-12T14:11:13-07:00

Printing out your online tickets is the safest option! If your battery dies, you cannot locate your ticket email, or your phone is cracked/unscannable…you will need to buy a new ticket on site to enter. If you are not worried about any of those issues, then we can scan the ticket barcode off of your phone.

TIP: You may want to take a screenshot of your ticket beforehand as many customers have issues finding their ticket order in their email and have to get out of line.

Can I Reschedule or Exchange my Online ticket?2023-10-07T11:40:51-07:00

(Exchange/Reschedule is only available for tickets purchased ONLINE. If you purchase at Ticket Booth, tickets are only valid for that evening, no exceptions)

TIMED GA: You can Reschedule or Exchange your TIMED GA ticket online UP TO 1 HOUR BEFORE your reserved time. In your 2023 Tickets email, click on the link to “print your tickets”, click RESCHEDULE button. You can either reschedule your Timed GA to another date/time (price subject to increase on select nights) OR you can exchange for Scream Pass admission, if available, and pay the difference.

SCREAM PASS: You can  Reschedule your Scream Pass ticket online UP TO 1 HOUR BEFORE your reserved time. In your 2023 Tickets email, click on the link to “print your tickets”, click RESCHEDULE button (price subject to increase on select nights).

If you are not able to select tickets on the new date/time, then that option is SOLD OUT.

 

What is a SCREAM PASS?2023-07-13T16:21:04-07:00

The SCREAM PASS Admission lets you use an express line at all 3 haunt entrances at The Scream Zone.  Enjoy the flexibility of arriving up to 1 hour after your specified time. (EXAMPLE: 8pm ticket can arrive between 8pm – 9pm and enter the SCREAM PASS express line at the main entrance/first haunt). Enjoy express lines when you are enter the remaining two haunts. While there may be brief waits for regrouping, your overall time in lines is significantly less.

If you purchased a Timed GA ticket, you may be able to upgrade to Scream Pass onsite however pricing is subject to increase and is subject to availability.

How many times can I go through?2023-07-30T13:39:05-07:00

Your ticket is valid for entry ONE TIME to all 3 haunts at The Scream Zone. If you want to go through again, you will need to buy another ticket.

Can I get a refund?2023-07-30T13:28:52-07:00

Sorry, there are no refunds for any reason unless you have added Purchase Protection* to your order.

We do not offer refunds for children or adults that are too scared to go through or exit the haunt early.

*By adding Purchase Protection when you place your order, you will be able to receive a refund of your unscanned Tickets (excluding ticket service fees and protection fee) if you are prevented from attending the event and are unable to reschedule to attend another night. NOT APPLICABLE to Promotional Tickets or Trade Tickets. Protection only applies to unscanned tickets that you have purchased.

Are there Group Discounts?2023-07-12T14:25:41-07:00

YES! Group Discount Tickets are available through the office in advance if you are purchasing at least 20 tickets.

Group Tickets are NOT VALID on FRI & SAT and are valid for entry through Oct 26.

For more details or to place an order, please email groupsales@thescreamzone.com

Any Discount Coupons?2023-10-27T09:38:31-07:00

NO DISCOUNTS AVAILABLE AT THIS TIME

Thank you to Goodwill for sponsoring a Spooktacular Savings this season!

-Coupon expired 10/26 and will no longer be accepted-

Is there a Military Discount?2023-07-30T13:32:08-07:00

Thank you for your service! You can receive a Military discount of $5 off Timed General Admission if you are attending the event SUN–THURS from 10/8 – 10/26/23.  You will need to buy your tickets at the Ticket Booth and show your Military ID. One ID is good for 2 tickets.

Discounted tickets are subject to availability and may not be available if the ticket booth has sold out.

Discount is not valid on Fri/Sat. Not valid after 10/26/23. Not valid towards SCREAM PASS Admission.

Are there age restrictions?2022-09-05T16:27:18-07:00

The Scream Zone is NOT recommended for children under the age of 10. They will be allowed in if parents choose to bring them, however you will NOT be allowed to carry them. They must be able to stand and walk on their own two feet.

NO Babies, Strollers, or Children being carried will be allowed entry.

Children need a ticket to enter and we do not offer special pricing for children. There are many emergency exits throughout each attraction in case anyone gets too scared to continue, but please be warned, scared patrons/children who need to exit (or choose not to enter) will not receive a refund.

Can I go in if I’m pregnant?2023-10-04T12:01:48-07:00

Sorry, NO pregnant women, infants, or children being carried will be allowed entry into the haunts.

These attractions are also not recommended for visitors who have heart conditions, are prone to seizures, or are in general poor health.

If you are not able to participate in going through the Haunts, you can hang out in Midway Madness while you wait for you group or kids! This area will have games and food/drink vendors.

PLEASE NOTE, there will be roaming characters throughout the entire event so any area of The Scream Zone is “enter at your own risk” as we cannot control how other people react when they get scared.

Are dogs allowed to enter the Haunt?2022-08-22T11:18:36-07:00

A service animal is permitted for individuals with a disability. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. All service animals must remain on a leash or harness and may not be left unattended. Service animal behavior is the responsibility of the owner and you will be asked to leave The Scream Zone if their behavior becomes a threat to the safety of another guest or employee. We do not have accommodations for pets at the The Scream Zone. All other will need to stay home where they are safe from our ghouls.

The DOJ/ADA does not qualify “Emotional Support or Companion Animals” as service dogs.

Are the characters allowed to touch you?2022-08-22T11:19:14-07:00

NO. As you walk through, our zombies and ghouls will appear, disappear, and come very close, but they will not intentionally touch you or grab you. Please do not touch the actors. We reserve the right to prosecute any patrons who strike or harm our actors.

Can we take photos or video inside the haunt?2023-10-01T16:41:15-07:00

Phones are the most commonly lost or broken items at the haunts!! You can take personal photos/videos while going through the haunt but please be advised, we strongly suggest you keep your phone securely put away. We are NOT liable for lost or damaged phones nor will we have a search party to find it while we are open. Many phones get lost or broken so please be aware!

NO FLASH PHOTOGRAPHY OR LIGHTS. For the safety of our actors, as well as not ruining the experience for other patrons, we do not allow any type of FLASH photography or flashlights while you are walking through the haunts. You may be asked to exit early should you use flash or have any type of light turned on while going through.

If you are trying to film for media purposes, you will need to contact sue@hauntedhotel.com for inquiries and permission.

Can I wear my Halloween costume?2023-07-12T13:27:33-07:00

You are allowed to wear costumes however, masks or elaborate/professionally done makeup is not allowed. PLEASE NOTE: if your costume is offensive or involves nudity, you will not be allowed in. Any props that you are carrying will need to be left at the entrance.

Can we be thrown out for any reason?2022-08-22T11:21:12-07:00

Absolutely!! We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, harming our actors or employees, etc. We do not allow babies or children to be carried through. Smoking and alcohol are not allowed. We reserve the right to remove any patron from the event if we feel it is necessary.

Violation of these rules will usually bring a warning and then being asked to leave without a refund.

What CAN’T we bring with us inside your haunted attraction?2022-08-22T11:22:21-07:00

Items NOT allowed include, but are not limited to, the following:

  • Skateboards
  • Backpacks
  • Large Bags
  • Pets
  • Weapons
  • Props
  • Alcohol
  • Cameras
  • Laser Pointers
  • Flashlights
  • Lighters
  • Food or Beverage
  • Babies/ Strollers / Children being Carried
  • There is no smoking or vaping allowed anywhere on the premises.
Is smoking allowed?2022-08-22T11:22:41-07:00

Smoking is not allowed inside the Scream Zone compound.

Are the Haunts wheelchair accessible?2023-07-30T13:35:24-07:00

Yes! The Scream Zone is wheelchair accessible. There may be some areas where it is difficult to maneuver a wheelchair; in those areas we typically provide a bypass.

Will there be Smoke, Strobe Lights, Special Effects?2023-07-30T13:41:32-07:00

YES! This attraction contains high impact scares and strobe lights which may not be suitable for people with heart conditions or prone to seizures. Attraction may include the use of fog juice as well as spraying water.

Is it a ride/maze/dark?2023-09-16T09:01:54-07:00

Labyrinth Manor and Stars of the Silver Scream are both walk through haunts however you will ride in a wagon when going through The Haunted Hayride. Rooms may very dark and some may be pitch black but the entire attraction will not be pitch black, you will see the actors and sets.

Do you sell Food/Beverages/Alcohol?2023-10-20T19:06:52-07:00

Yes! Along with games at Midway Madness, there will be food vendors that typically sell soft serve ice cream, kettle corn, burgers, hot dogs, sausages, cheese fries, and smoothies. Some vendors will also be serving spirited libations for guests that are 21+.

No outside Food/Drink/Alcohol allowed. We reserve the right to remove any individuals who are too intoxicated or a safety concern.

**Midway Games, Bootique Gift Shop, and Bar Vendors are Credit Card or Apply Pay only. Food vendors are accepting Cash or Card**

Do your attractions have security?2023-07-30T13:41:38-07:00

Yes. A private security company has been hired for the safety of our patrons and actors. Lighters, alcohol, or anything that could be considered a weapon are not allowed on The Scream Zone property. Patrons may be subject to a random search prior to entering The Scream Zone compound.

Can we be injured at your event?2023-07-30T13:41:56-07:00

Running is the main cause of minor injuries. Make sure to follow the rules and DON’T run and you should be fine!

#1 most often asked question…Is it scary????2023-07-30T13:42:05-07:00

Yes, bring a change of underwear! The Scream Zone feature live actors, loud noises, flashing lights, and other scary elements designed to scare the “yell” out of you! We do not recommend for children under 10, pregnant women, or those sensitive to strobe lights, artificial fog, loud noise, or dripping natural elements.

Media Inquiries2023-07-30T13:35:46-07:00

For media inquiries, please e-mail: sue@hauntedhotel.com