Sorry, there are no refunds for any reason unless you have added Purchase Protection* to your order.

We do not offer refunds for children or adults that are too scared to go through or exit the haunt early.

*By adding Purchase Protection when you place your order, you will be able to receive a refund of your unscanned Tickets (excluding ticket service fees and protection fee) if you are prevented from attending the event and are unable to reschedule to attend another night. NOT APPLICABLE to Promotional Tickets or Trade Tickets. Protection only applies to unscanned tickets that you have purchased.