Frequently Asked Questions 2017-09-14T07:50:34+00:00

Frequently Asked Questions

How do I purchase tickets? 2016-09-27T18:51:26+00:00

Check out ticket prices and options now! You may also purchase tickets at The Scream Zone venue during operating hours.

Do you offer discounts for groups? 2017-09-06T09:45:53+00:00

Yes. Visit the Group Sales page for ordering information.

Do you offer military discounts? 2017-09-06T09:52:45+00:00

Yes. Military discount tickets are sold at these military base ticket offices. They are not available at The Scream Zone Box Office.

How many times can I print my ticket(s)? 2017-09-14T07:50:34+00:00

You may reprint a ticket as many times as necessary. Do not otherwise duplicate your purchased ticket as the ticket is honored only once. The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same code will be denied access. Each ticket is for single use and admits one person.

Is smoking allowed? 2016-09-27T14:32:27+00:00

Smoking is not allowed inside the Scream Zone compound.

I have a question that wasn’t answered here. Whom do I contact? 2016-09-27T09:06:22+00:00

Get in touch here and we’ll take care of you.

For ticket-related questions, call our Box Office at (858) 792-4252.

For other (non-urgent) questions, call (858) 794-1004

Are food and beverages sold inside the venue? 2017-08-31T10:37:12+00:00

Yes, we have full service bar and a couple of food vendors. Click here to view the menu.

Is there a waiting area inside? 2016-09-27T14:29:02+00:00

Yes. You do not need a ticket to access The Scream Zone compound. If you need to drop off kids, but don’t feel like waiting for them in your car, you can come in, enjoy the atmosphere, and watch the brave souls run screaming out of each attraction. Our facility has two full service bars and several food vendors. Keep in mind that to go through each attraction, you must have a ticket, so stop by the Box Office before you go in.

Is it really scary? 2016-09-27T08:57:46+00:00

Yes! The Scream Zone attractions feature live actors, loud noises, flashing lights, and other scary elements designed to scare the “yell” out of you! We do not recommend the House of Horror for children under 10, pregnant women, or those sensitive to strobe lights, artificial fog, loud noise, or dripping natural elements.

Can we wear costumes? 2017-08-29T13:18:29+00:00

Yes, you can wear costumes, however, masks and elaborate or professionally done make-up are not allowed inside the compound.

Is there security? 2016-09-27T08:55:33+00:00

Yes. All of our rooms are monitored by security and video cameras for the safety of our patrons and actors. Lighters, alcohol, or anything that could be considered a weapon are not allowed on The Scream Zone property. Patrons will be scanned by metal detecting devices prior to entering The Scream Zone compound.

Are the attractions the same this year? 2016-09-27T08:55:08+00:00

No. We change our layout and design every year. If there are audience favorites from the past, we try to incorporate them in the new layout.

Will the actors touch us? Can we touch them? 2016-09-27T08:54:50+00:00

No. As you walk through The Scream Zone our zombies and ghouls will appear and disappear, and come very close, but they will not intentionally touch you. Please do not touch the actors.

Are cameras or recording devices allowed in The Scream Zone? 2016-09-27T08:54:09+00:00

Cameras are allowed in The Scream Zone compound, but no picture-taking or video recording is allowed inside, or when participating in, the attractions or haunts.

Is The Scream Zone ADA accessible? 2016-09-27T08:53:45+00:00

Yes. The Scream Zone is wheelchair accessible. There may be some areas where it is difficult to maneuver a wheelchair; in those areas we typically provide a bypass.

Are dogs or pets allowed? 2017-09-14T07:50:34+00:00

Service animals are permitted into the Scream Zone. However, a service animal is permitted for individuals with a disability. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. All service animals must remain on a leash or harness and may not be left unattended. Service animal behavior is the responsibility of the owner and you will be asked to leave The Scream Zone if their behavior becomes a threat to the safety of another guest or employee. We do not have accommodations for pets at the The Scream Zone. All other will need to stay home where they are safe from our ghouls.

The DOJ/ADA does not qualify “Emotional Support or Companion Animals” as service dogs.

How long does it take to go through each attraction? 2016-09-27T08:52:39+00:00

In the House of Horror and KarnEvil, some patrons might run through while others take their time. Depending on how brave you are, the average trip through the House of Horror takes approximately 20 minutes. The Haunted Hayride will take approximately 20 to 25 minutes. These estimates do not include wait time.

Can we go through the attractions more than once on the same ticket? 2016-09-27T08:51:52+00:00

No. Each ticket is valid for one entrance through each purchased attraction. However, you may purchase additional entry tickets at the Merchandise Booth inside the compound.

How long are queue wait times? 2017-08-30T13:26:11+00:00

It depends. At the beginning of The Scream Zone Season (in late September, and early October) and during weekdays, there is typically very little wait time. Toward the middle to end of October the wait times can exceed 2 hours, we encourage guests to arrive closer to the opening time of 7pm to avoid those long waits.

Where do I park? 2017-09-14T07:50:34+00:00

Use our main Fairgrounds entrance gate off of Jimmy Durante Blvd, follow the main road into the Fairgrounds (west) towards the back of the property, where signs will guide you to the parking lot.

What is your inclement weather policy? 2016-09-27T08:48:09+00:00

If we are closed due to inclement weather, your ticket will still be valid on any other day we are open. A closure notice will be posted on this website and front gates.

Do children and infants need tickets? 2017-09-14T07:50:34+00:00

All patrons entering haunted attractions need valid tickets. The Scream Zone is not suitable for children under 10.

Do you offer discounts for children, students, or seniors? 2016-09-27T08:35:08+00:00

No. All tickets are priced the same regardless of age. Special promotions and other discounts on tickets may be applied under limited availability.

What is your refund and exchange policy? 2016-09-27T08:26:54+00:00

Ticket sales are final. There are no refunds or exchanges.

What do you do with my personal information when I purchase tickets? 2017-09-14T07:50:34+00:00

The Del Mar Fairgrounds does not sell or distribute data we collect during the ticket purchasing process. We do use your data to facilitate the purchase of your ticket, and to contact you regarding specific Del Mar Fairgrounds related activities thereafter. When you purchase your tickets for The Scream Zone, you will be transferred to a secure website. All personal information, including credit card information, is completely secure.

Do you accept credit cards? 2016-09-27T08:23:37+00:00

Yes, we accept Visa, MasterCard, American Express, and Discover.

What are The Scream Zone hours? 2017-08-29T13:26:55+00:00

The Scream Zone is open 7PM-midnight on Friday and Saturday nights and 7PM-11PM all other nights.

Is The Scream Zone open if it rains? 2016-09-28T11:09:00+00:00

Our Haunts are outdoors and can handle light rain or fog. Heavy rain will shut down the attractions, and we’ll post any closures on this website.

Is it safe? 2016-09-28T11:12:53+00:00

We have never had a serious injury at any of our attractions.  Follow the rules, don’t run and you’ll be fine!